Tired from Working Hard? Examining the Effect of Organizational Citizenship Behavior on Emotional Exhaustion and the Buffering Roles of Public Service Motivation and Perceived Supervisor Support
Tired from Working Hard? Examining the Effect of Organizational Citizenship Behavior on Emotional Exhaustion and the Buffering Roles of Public Service Motivation and Perceived Supervisor Support
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辛苦工作累了吗？
DOI：
10.1080/15309576.2020.1742168
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发表时间：
2020
影响因子：
3.1
通讯作者：
Sue R. Faerman
中科院分区：
文献类型：
--
作者：
Wisanupong Potipiroon;Sue R. Faerman
摘要公务员越来越被期望为公众服务。本研究考察了组织公民行为（OCB）的一种特殊形式--个人主动性（例如，在正常办公时间以外工作），以及对雇员健康的影响程度。基于工作需求-资源（JD-R）模型，我们将个人主动性概念化为工作需求的一种类型，并提出公共服务动机（PSM）和感知主管支持（PSS）是缓冲个人主动性对情绪耗竭的有害影响的重要心理资源。基于泰国41个地方政府组织的214名员工的样本，我们的分析证实了PSM的缓冲作用。此外，三向交互作用分析显示，PSM和PSS同时缓冲个人主动性的不利影响，使得这些因素水平低的人经历更强烈的情绪耗竭。即使在控制了负面情感（NA）的影响后，也观察到了这一发现。研究的影响和未来的研究领域进行了讨论。
Abstract Public servants are increasingly expected to go the extra mile in order to serve the public. This study examines a specific form of organizational citizenship behavior (OCB)—namely, individual initiative (e.g., working after normal office hours)—and the extent to which it affects employees’ well-being. Drawing on the job demands-resources (JD-R) model, we conceptualize individual initiative as a type of job demand and propose that public service motivation (PSM) and perceived supervisor support (PSS) are important psychological resources that could buffer the deleterious effect of individual initiative on emotional exhaustion. Based on a sample of 214 employees in 41 local government organizations in Thailand, our analyses confirmed the buffering role of PSM. Furthermore, the three-way interaction analysis revealed that PSM and PSS simultaneously buffered the adverse effect of individual initiative, such that those with low levels of these factors experienced emotional exhaustion more intensely. This finding was observed even after controlling for the effect of negative affectivity (NA). Study implications and areas for future research are discussed.