Knowledge Transfer in IT Offshore Outsourcing Projects: An Analysis of the Current State and Best Practices
Knowledge Transfer in IT Offshore Outsourcing Projects: An Analysis of the Current State and Best Practices
复制标题
IT离岸外包项目中的知识转移：现状分析和最佳实践
DOI：
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发表时间：
2010
期刊：
影响因子：
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通讯作者：
Rolf Stephan
中科院分区：
文献类型：
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作者：
Stefanie Betz;A. Oberweis;Rolf Stephan
知识转移是IT离岸外包项目最关键的成功因素之一，在许多情况下被严重低估。与内部或现场项目相比，全球分布式项目的复杂性更高。不仅是语言障碍，还有其他挑战，如文化差异、不同的时区、不同的方法和途径以及不同的基础设施设备，都可能造成问题，对知识转移产生负面影响，从而影响项目的总体成功。为了最大限度地减少知识转移过程中的风险，我们进行了一项基于文献综述和专家访谈的研究。我们的研究结果是收集和描述最佳做法，并通过将经证实的解决方案与已查明的问题领域联系起来，提出建议。
Knowledge transfer is one of the most critical success factors in IT offshore outsourcing projects and in many cases extremely underestimated. Compared to in-house or onsite projects, a much higher complexity appears in globally distributed projects. Not only language barriers but also other challenges such as cultural differences, diverse time-zones, distinct methods and approaches, as well as varied infrastructural equipment, may cause problems which negatively impact knowledge transfer, and in consequence, the overall success of a project. In order to minimize risks during knowledge transfer, we conducted a research study based on a literature review and expert interviews. The result of our study was a collection and description of best practices and the development of recommendations by linking proven solutions to identified problem areas.