The impact of enterprise systems on organizational resilience
The impact of enterprise systems on organizational resilience
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DOI：
10.1057/palgrave.jit.2000087
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发表时间：
2007-03
影响因子：
5.6
通讯作者：
Ioannis Ignatiadis;J. Nandhakumar
中科院分区：
文献类型：
--
作者：
Ioannis Ignatiadis;J. Nandhakumar
企业系统在当前的组织中普遍存在，并被视为跨职能部门集成组织程序。企业系统(也称为企业资源规划--企业资源规划系统)一旦安装，似乎能够或限制管理人员和用户的某些行动，这些行动会对组织的运作产生影响。这些行动可能导致加强组织控制，或可能导致组织漂移。本文基于对五家公司的实地调查，探讨了产生这种结果的过程。通过借鉴人和机器代理的理论概念，以及管理行为和用户行为在系统中的嵌入和去嵌入，本文认为企业系统使用中产生的控制和漂移是企业系统提供(使能或约束)的人的行为嵌入和去嵌入过程的结果。
Enterprise systems (ES) are widespread in current organizations, and seen as integrating organizational procedures across functional divisions. An enterprise system (also known as enterprise resource planning–ERP system), once installed, seems to enable or constrain certain actions by managers and users, which have an impact on organizational operations. Those actions may result in increased organizational control, or may lead to organizational drift. The processes that give rise to such outcomes are investigated in this paper, which is based on a field study of five companies. By drawing on the theoretical concepts of human and machine agencies, as well as the embedding and disembedding of managerial and user actions in the system, this paper agues that control and drift arising from the use of an enterprise system are outcomes of the processes of embedding and disembedding human actions, which are afforded (enabled or constrained) by the enterprise system.