Socio-technical systems: From design methods to systems engineering
Socio-technical systems: From design methods to systems engineering
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DOI：
10.1016/j.intcom.2010.07.003
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发表时间：
2011-01-01
影响因子：
1.3
通讯作者：
Sommerville, Ian
中科院分区：
文献类型：
--
作者：
Baxter, Gordon;Sommerville, Ian
人们普遍认为，采用社会技术方法进行系统开发会导致最终用户更容易接受的系统，并为涉众提供更好的价值。尽管如此，这种方法并没有得到广泛的实践。我们分析了造成这种情况的原因，突出了一些众所周知的社会技术设计方法的问题。基于这一分析，我们为社会技术系统工程（STSE）提出了一个新的实用框架，该框架建立在（很大程度上独立的）调查工作设计、信息系统、计算机支持的协作工作和认知系统工程的研究小组的基础上。STSE通过两种主要类型的活动：敏感和意识以及建设性的参与，弥合了组织变革和系统开发之间的传统差距。从框架中，我们确定了一系列跨学科的初步研究问题，这些问题涉及如何以具有成本效益的方式应用社会技术方法，以及如何促进STSE与现有系统和软件工程方法的集成。(C) 2010 Elsevier B.V.版权所有
It is widely acknowledged that adopting a socio-technical approach to system development leads to systems that are more acceptable to end users and deliver better value to stakeholders. Despite this, such approaches are not widely practised. We analyse the reasons for this, highlighting some of the problems with the better known socio-technical design methods. Based on this analysis we propose a new pragmatic framework for socio-technical systems engineering (STSE) which builds on the (largely independent) research of groups investigating work design, information systems, computer-supported cooperative work, and cognitive systems engineering. STSE bridges the traditional gap between organisational change and system development using two main types of activity: sensitisation and awareness: and constructive engagement. From the framework, we identify an initial set of interdisciplinary research problems that address how to apply socio-technical approaches in a cost-effective way, and how to facilitate the integration of STSE with existing systems and software engineering approaches. (C) 2010 Elsevier B.V. All rights reserved.