Understanding the space for co-design in riders' interactions with a transit service
Understanding the space for co-design in riders' interactions with a transit service
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DOI：
10.1145/1753326.1753596
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发表时间：
2010-04
期刊：
影响因子：
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通讯作者：
Daisy Yoo;J. Zimmerman;Aaron Steinfeld;A. Tomasic
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文献类型：
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作者：
Daisy Yoo;J. Zimmerman;Aaron Steinfeld;A. Tomasic
最近Web 2.0技术的进步和智能手机的迅速采用为公共服务提供了许多机会，通过让用户(也是服务的所有者)参与共同设计：用户帮助设计他们使用的服务的对话。为了调查这一机会，我们开始了一个服务设计项目，调查如何在乘客和公交机构之间创建重复的信息交换，以便创建一个虚拟的“场所”，在那里可以进行关于服务的对话。通过对骑手的采访，与公交机构的研讨会，以及设计概念的快速约会，我们制定了一个设计方向。具体地说，我们提出了一种服务，该服务将乘客提供的车辆位置和“满足度”评级与来自公交机构的动态路线更改信息相结合，作为围绕乘客传达持续服务改进输入的对话的基础。
The recent advances in web 2.0 technologies and the rapid adoption of smart phones raises many opportunities for public services to improve their services by engaging their users (who are also owners of the service) in co-design: a dialog where users help design the services they use. To investigate this opportunity, we began a service design project investigating how to create repeated information exchanges between riders and a transit agency in order to create a virtual "place" from which the dialog on services could take place. Through interviews with riders, a workshop with a transit agency, and speed dating of design concepts, we have developed a design direction. Specifically, we propose a service that combines vehicle location and "fullness" ratings provided by riders with dynamic route change information from the transit agency as a foundation for a dialog around riders conveying input for continuous service improvement.