Making Workflows Context-aware: A Way to Support Knowledge-intensive Tasks
Making Workflows Context-aware: A Way to Support Knowledge-intensive Tasks
复制标题
使工作流程具有上下文感知：支持知识密集型任务的一种方法
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
D. Edmond
中科院分区：
文献类型：
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作者：
Mitra Heravizadeh;D. Edmond
在业务流程中，知识密集型任务是指执行这些任务的人员处于相当程度的不确定性中。这些人必须运用和汇集他们的经验、培训、专门知识和判断力。特别是，他们关心可能出现的问题或问题，以及如何最好地处理或避免这些问题。目前的工作流技术不支持这样的任务，因为它只处理可预测的和容易自动化的决策。特别是，它不能根据流程实例的上下文在正确的时间向用户提供正确的信息，因此没有抓住机会预先警告用户潜在的问题。上下文感知工作流是克服工作流管理系统缺点的一种方法。本文提出了一种动态集成知识和工作流过程的方法，通过提供适当的支持，实时处理的当前上下文的过程和它的执行路径。
In business processes, knowledge-intensive tasks are ones in which the people performing such tasks are involved in a fair degree of uncertainty. These people are required to apply and bring together their experience, training, expertise and judgement. In particular, they are concerned about issues or problems that might arise and how these are best dealt with or avoided. Current workflow technology does not support such tasks, as it deals only with predictable and easily automated decision making. In particular, it fails to deliver the right information to the user at the right time based on the context of the process instance, thus not taking the opportunity to forewarn users of potential problems. Context-aware workflows are a way to overcome shortcomings of workflow management systems. This paper proposes an approach for the dynamic integration of knowledge and workflow processes by offering proper support for the realtime handling of the both the current context of a process and its execution path.