Optimal assignment for check-in counters based on passenger arrival behaviour at an airport
Optimal assignment for check-in counters based on passenger arrival behaviour at an airport
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DOI：
10.1080/03081060310001635887
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发表时间：
2003-10
影响因子：
1.6
通讯作者：
Yonghwa Park;Seung-Bum Ahn
中科院分区：
文献类型：
--
作者：
Yonghwa Park;Seung-Bum Ahn
如何有效地利用机场客运大楼的值机柜台是机场运营商和航空公司面临的一个主要问题。航站楼容量不足以及诸如值机柜台等设施的利用效率低下，是造成机场客运航站楼拥挤和延误的主要因素。然而，可以通过了解乘客出入机场的行为，提高办理登机手续柜台的效率，减少这种延误和拥挤。提出了一种基于旅客到达模式的值机柜台业务分配模型。在建立模型时，使用乘客调查来确定乘客到达机场航站楼的时间与航班起飞时间的关系。然后，该模型使用乘客到达分布模式来计算最合适的值机柜台数量和每个柜台应该运行的持续时间。这种分配模式已应用于韩国的首尔金浦国际机场。该模型不仅提供了一个实用的系统，有效的操作时间到时间的检查柜台分配，但也是一个有价值的手段，制定有效的长期解决方案的问题，客运码头拥挤和延误。它还为航空公司提供了一种更具成本效益的办理登机手续柜台，从而改善了客户服务。
Establishing how to utilize check-in counters at airport passenger terminals efficiently is a major concern facing airport operators and airlines. Inadequate terminal capacity and the inefficient utilization of facilities such as check-in counters are major factors causing congestion and delays at airport passenger terminals. However, such delays and congestion can be reduced by increasing the efficiency of check-in counter operations, based on an understanding of passengers' airport access behaviour. This paper presents an assignment model for check-in counter operations, based on passengers' airport arrival patterns. In setting up the model, passenger surveys are used to determine when passengers arrive at the airport terminals relative to their flight departure times. The model then uses passenger arrival distribution patterns to calculate the most appropriate number of check-in counters and the duration of time that each counter should be operated. This assignment model has been applied at the Seoul Gimpo International Airport in Korea. The model provides not only a practical system for the efficient operations of time-to-time check-in counter assignments, but also a valuable means of developing effective longer-term solutions to the problem of passenger terminal congestion and delays. It also offers airlines a means of operating check-in counters with greater cost effectiveness, thus leading to enhanced customer service.