Challenges in virtual team communication in the context of virtual exchange experience
Challenges in virtual team communication in the context of virtual exchange experience
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虚拟交流体验背景下虚拟团队沟通的挑战
DOI：
10.2478/eurodl-2023-0004
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发表时间：
2023
期刊：
影响因子：
--
通讯作者：
Candice Muñoz
中科院分区：
文献类型：
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作者：
Sanna Ala;Candice Muñoz
摘要随着技术的发展，世界各地的人们能够协作并创建虚拟社区，在计算机介导的跨文化环境中以有意义的方式进行交互的能力已经成为一种必要。对于在学习期间在虚拟团队中工作的年轻人来说尤其如此，例如在虚拟交流项目中，以及在以后的职业生活中。在这项定性研究中，我们研究了虚拟交换团队中跨文化交流的特征和功能。通过分析芬兰大学和美国社区学院的学生（n=38）谁参加了一个虚拟的交流产生的三个数据集，我们研究了什么样的挑战出现在虚拟团队的沟通，以及学生如何使用理论的计算机为媒介的通信时，试图使这些挑战的意义。反身性主题分析的结果表明，虚拟团队的沟通的挑战源于文化和动机的差异。这些挑战可以通过增加分配给社会信息共享和构建适当的，团队特定的方式来表达在线社会存在和接近的共享工作时间来缓解。研究结果突出了虚拟团队沟通的意义和关系，并提供了深入了解的激励因素和归属感时，沟通的挑战。
Abstract As technology has enabled people across the world to collaborate and create virtual communities, the ability to interact in computer-mediated, cross-cultural environments in a meaningful way has become a necessity. This is particularly true for younger adults who operate in virtual teams during their studies, for instance in virtual exchange projects, and later in their professional life. In this qualitative study, we examined the features and functionality of cross-cultural communication in virtual exchange teams. By analysing three datasets produced by Finnish university and American community college students (n=38) who participated in a virtual exchange, we examined what kinds of challenges emerge in the communication of virtual teams and how students use theories of computer-mediated communication when trying to make sense of those challenges. The results of the reflexive thematic analysis indicated that the challenges in communication of virtual teams stem from cultural and motivational differences. These challenges could be alleviated by increasing the shared work time allocated for social information sharing and for constructing appropriate, team-specific ways to express online social presence and propinquity. The findings highlight the meaningfulness and relationality of virtual team communication and provide insight into motivational factors and the sense of belonging when communication challenges arise.