Novice and Expert Sensemaking of Crowdsourced Design Feedback
Novice and Expert Sensemaking of Crowdsourced Design Feedback
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新手和专家对众包设计反馈的理解
DOI：
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发表时间：
2017
期刊：
影响因子：
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通讯作者：
E. Gerber
中科院分区：
文献类型：
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作者：
Eureka Foong;Darren Gergle;E. Gerber
在线反馈交换（OFE）系统是一种越来越受欢迎的方式，可以在推向市场之前与数百万目标用户一起测试概念。然而，我们对设计师如何理解这些丰富的反馈知之甚少。本实证研究探讨如何专家和新手设计师的意义反馈OFE系统。我们观察到，当反馈冲突与框架起源于参与者的设计知识，专家比新手更有可能质疑的不一致性，寻求关键信息，以扩大他们的理解的设计目标。我们的研究结果表明，为了OFE系统是真正有效的，他们必须能够支持新手和专家用户的意义建构活动的细微差别。
Online feedback exchange (OFE) systems are an increasingly popular way to test concepts with millions of target users before going to market. Yet, we know little about how designers make sense of this abundant feedback. This empirical study investigates how expert and novice designers make sense of feedback in OFE systems. We observed that when feedback conflicted with frames originating from the participant's design knowledge, experts were more likely than novices to question the inconsistency, seeking critical information to expand their understanding of the design goals. Our results suggest that in order for OFE systems to be truly effective, they must be able to support nuances in sensemaking activities of novice and expert users.