Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction
Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction
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DOI：
10.1177/009365096023001001
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发表时间：
1996-02-01
影响因子：
6.2
通讯作者：
Walther, JB
中科院分区：
文献类型：
--
作者：
Walther, JB
虽然计算机媒介交流的使用和研究正在迅速增长，但研究结果提供了关于这项技术的人际特征的对比图像。回顾了关于这些媒体历史的研究趋势，并提出了对各种趋势的观察，以提供将媒体应用于不同情况的综合原则。首先，回顾了媒体减少个人影响--他们的非个人影响--的概念。较新的理论和研究解释了媒体的规范性“人际”用途。从这个角度，认识到非个人化的沟通有时是有利的，我们推断了媒体使用的有意去个人化的策略，并对群体决策支持系统的效果产生了影响。此外，认识到媒体有时会促进超越正常人际层面的沟通，本文引入了一种新的视角来看待“超个人”沟通。讨论了计算机媒介交流中的接收者、发送者、渠道和反馈元素的子过程，这些因素可能会增强印象和人际关系。
While computer-mediated communication use and research are proliferating rapidly, findings offer contrasting images regarding the interpersonal character of this technology. Research trends over the history of these media are reviewed with observations across trends suggested so as to provide integrative principles with which to apply media to different circumstances. First, the notion that the media reduce personal influences-their impersonal effects-is reviewed. Newer theories and research are noted explaining normative ''interpersonal'' uses of the media. From this vantage point, recognizing that impersonal communication is sometimes advantageous, strategies for the intentional depersonalization of media use are inferred, with implications for Group Decision Support Systems effects. Additionally, recognizing that media sometimes facilitate communication that surpasses normal interpersonal levels, a new perspective on ''hyperpersonal'' communication is introduced. Subprocesses are discussed pertaining to receivers, senders, channels, and feedback elements in computer-mediated communication that may enhance impressions and interpersonal relations.