A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
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DOI：
10.1177/0275074012466935
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发表时间：
2013-03-01
影响因子：
5
通讯作者：
Nasi, Greta
中科院分区：
文献类型：
--
作者：
Osborne, Stephen P.;Radnor, Zoe;Nasi, Greta
本文认为，当前的公共管理理论是不适合的，如果它曾经是。它认为它包含两个致命的缺陷——它在公共服务提供的现实是组织间的时候关注组织内的过程，它借鉴了来自制造业经验的管理理论，忽视了公共服务作为“服务”的现实。文章随后主张采用“公共服务主导”的方法。这不仅更准确地反映了当代公共管理的现实，而且借鉴了大量实质性的服务主导理论，这些理论比以前的制造业重点更与公共管理相关。本文认为，这种方法对新公共治理时代的公共管理理论做出了创新贡献。文章最后探讨了这种方法在公共管理的四个领域的含义，并为未来的公共服务主导理论设定了研究议程。
This article argues that current public management theory is not fit for purpose-if it ever has been. It argues that it contains two fatal flaws-it focuses on intraorganizational processes at a time when the reality of public services delivery is interorganizational, and it draws upon management theory derived from the experience of the manufacturing sector and which ignores the reality of public services as "services." The article subsequently argues for a "public service dominant" approach. This not only more accurately reflects the reality of contemporary public management but also draws upon a body of substantive service-dominant theory that is more relevant to public management than the previous manufacturing focus. We argue that this approach makes an innovative contribution to public management theory in the era of the New Public Governance. The article concludes by exploring the implications of this approach in four domains of public management and by setting a research agenda for a public-service dominant theory for the future.