Servant Leadership and Follower Job Performance: The Mediating Effect of Public Service Motivation
Servant Leadership and Follower Job Performance: The Mediating Effect of Public Service Motivation
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DOI：
10.1111/padm.12266
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发表时间：
2016-12
影响因子：
3.5
通讯作者：
G. Schwarz;Alexander Newman;B. Cooper;N. Eva
中科院分区：
文献类型：
--
作者：
G. Schwarz;Alexander Newman;B. Cooper;N. Eva
服务型领导是一种以员工和社区为中心的领导方式，它对追随者的公共服务动机和工作绩效的影响有进一步的理解。基于社会学习理论，我们认为，通过向追随者强调在组织内外为他人服务的重要性，并通过为他人服务而成为榜样，服务型领导通过在追随者中产生更高的PSM来提高工作绩效。对一家中国政府机构的三波多源数据的多层次分析表明，PSM在公仆领导对追随者工作绩效的影响中起到了中介作用。结果与理论预测一致，即服务领导表现出的利他主义行为会引发更高水平的利他主义行为，这是PSM的特征，这反过来又会提高工作绩效。因此，这项研究有助于我们理解领导力如何推动公共部门的制度变革和绩效。
This article advances our understanding of the effects of servant leadership, an employee- and community-focused leadership style, on followers' public service motivation (PSM) and job performance. Based on social learning theory, we argue that by emphasizing to their followers the importance of serving others both inside and outside the organization and by acting as role models by serving others themselves, servant leaders enhance job performance by engendering higher PSM in their followers. A multilevel analysis of three waves of multi-source data from a Chinese government agency reveals that PSM mediates the influence that servant leadership has on followers' job performance. The results are consistent with theoretical predictions that the altruistic behaviour displayed by servant leaders elicits higher levels of the altruistic behaviours that characterize PSM, which in turn increases job performance. Hence, this study contributes to our understanding of how leadership drives institutional change and performance in the public sector.