“I knew that, I was just testing you”
“I knew that, I was just testing you”
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“我就知道，我只是在考验你”
DOI：
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发表时间：
2018
影响因子：
2.4
通讯作者：
K. Truong
中科院分区：
文献类型：
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作者：
Rachel L. Franz;R. Baecker;K. Truong
研究表明，参与者通常会进行印象管理（IM），以一种有利的方式展示自己，这是出于增强自尊或增强他人对他们的看法的愿望。这种倾向也被证明会影响研究的有效性和可靠性。然而，关于老年人的即时通讯行为如何影响可用性研究的过程，我们所知甚少，尽管文献表明，随着年龄的增长，个人使用即时通讯的频率会增加，这可能是为了避免对衰老的负面刻板印象。通过混合方法，我们对老年人（65岁以上）进行了两项探索性可用性研究。我们发现参与者执行了一系列即时交流策略，包括恳求（即，将自己描绘成弱者或依赖他人以获得帮助）和示范（即，做得比必要的更多）。我们讨论了IM策略如何影响研究，并确定了管理策略。
Research has shown that participants often engage in impression management (IM) to present themselves in a favorable way, out of desire to increase self-esteem or enhance how others perceive them. This tendency has also been shown to affect the validity and reliability of studies. Yet, little is known about how older adults’ IM efforts influence the process of usability studies, even though the literature suggests that individuals perform more IM as they age, possibly to avoid negative stereotypes of ageing. Through a mixed-methods approach, we conducted two exploratory usability studies with older adults (65+). We found that participants performed a range of IM tactics including supplication (i.e., portraying oneself as weak or dependent to obtain help) and exemplification (i.e., doing more than is necessary). We discuss how IM tactics influence the study and define strategies to manage them.