Self-Assessment Against Business Excellence Models: A Critiqueand Perspective
Self-Assessment Against Business Excellence Models: A Critiqueand Perspective
复制标题
针对商业卓越模型的自我评估：批评与观点
DOI：
10.1080/14783360600753737
复制
发表时间：
2006
影响因子：
3.9
通讯作者：
B. Dale
中科院分区：
文献类型：
--
作者：
R. Williams;B. Bertsch;A. Van Der Wiele;J. van Iwaarden;B. Dale
摘要许多组织试图通过使用马尔科姆·鲍德里奇模型和欧洲卓越模型等商业卓越模型进行自我评估来提高绩效。然而，最近，许多人对这种做法感到不满。本文研究了为什么使用这些模型的自我评估可能不再相关和有用，除非这些模型及其使用方式得到修订。我们根据已发表的文献和作者自己的个人经验，对这些模型及其步骤的理论和实践有效性进行了回顾。结论是，这些商业卓越模型的理论有效性仍不尽如人意，自20世纪80年代末提出这些模型以来，商业环境发生了很大变化，其实践有效性受到质疑。有人建议，原始模型可能仍然是改进的有用指南，但仅适用于一致性质量较差的组织。更先进的组织应该选择自己的相关维度和权重，而不是使用任何标准的一刀切的模式，更多地关注制定自己的商业模式和战略的流程。
Abstract Many organisations have attempted to improve their performance through self-assessment using business excellence models such as the Malcolm Baldrige Model and the European Excellence Model. Recently, however, many have become dissatisfied with this practice. This paper examines why self-assessment using these models might no longer be relevant and useful unless the models and the way they are being used is revised. We review both the academic and practical validity of the models and their procedures, on the basis of the published literature and the authors' own personal experience. The conclusions are that the academic validity of these business excellence models still leaves much to be desired and the business environment has changed considerably since the conception of the models in the late 1980s, such that their practical validity can be called into question. It is suggested that the original models might still be a useful guide to improvement but only for organisations whose conformance quality is poor. More advanced organisations should choose their own relevant dimensions and weightings rather than use any standard one-size-fits-all model with more attention being paid to the processes by which their own business models and strategy are developed.