The Application of Service-Oriented Architecture in E-complaint System
The Application of Service-Oriented Architecture in E-complaint System
复制标题
面向服务的体系结构在电子投诉系统中的应用
DOI：
10.1109/iccsn.2010.107
复制
发表时间：
2010
期刊：
影响因子：
--
通讯作者：
Navid Aghakhani
中科院分区：
文献类型：
--
作者：
A. Najar;Hassan Awad Hassan Al;Navid Aghakhani
在这项研究中，研究者试图通过提出一种基于面向服务架构(Service Oriented Architecture，SOA)的新模型来改善公民与政府的关系。通过在政府机构中运用本文提出的模型，一方面政府将有能力最大限度地减少公民的不满，另一方面可以鼓励公民参与控制政府机构，如政府工作人员和组织。本研究在公民采纳和公民忠诚度方面也可以对电子政务的其他领域有所帮助。本研究的结果对于了解用户在电子投诉中的需求以及投诉在政府机构中的重要性具有很好的参考价值。
in this study researcher tried to improve relation between citizens and government by presenting a new model based on Service Oriented Architecture (SOA). With utilizing the presented model in government body on one hand governments will have the ability to minimize citizens’ dissatisfaction and on the other hand it can encourage citizens to participate in controlling government body such as governments’ staffs and organizations. This study can also be helpful in other fields of e-government in terms of citizen adoption and citizen loyalty. Results of this study can be a good reference to find out users needs from e-complaint and the importance of complaint in the body of government.
影响因子：
3.4
作者：
B. Achiriloaie;Albanesi;Y. Altschuler;K. E. Schmid;Artalejo;C. R. Lemmon;Palfrey;-Barylko
通讯作者：
B. Achiriloaie;Albanesi;Y. Altschuler;K. E. Schmid;Artalejo;C. R. Lemmon;Palfrey;-Barylko