Validating a scale for citizen trust in government organizations
Validating a scale for citizen trust in government organizations
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DOI：
10.1177/0020852315585950
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发表时间：
2017-09-01
影响因子：
2.3
通讯作者：
Knies, Eva
中科院分区：
文献类型：
--
作者：
Grimmelikhuijsen, Stephan;Knies, Eva
公民对政府的宏观信任是公共管理学者研究多年的课题。为了进一步加深我们的理解，评估政府组织中观层面的信任对于更准确地确定组织层面信任的影响和前因非常重要。组织信任文献表明，组织信任是多维度的，但现有文献没有在公共行政背景下验证这些措施。拟议的量表建立在现有的组织信任量表的基础上，并使其适应公共行政环境。公民对政府组织的信任量表使用来自两个不同样本（总n=991）的数据进行验证，得到一个包含九个项目的量表，测量三个维度：感知能力、仁慈和诚信。该量表可供其他研究人员使用，对于获得对政府组织信任的更具体和多维的理解是有价值的。全球政府机构面临的一个主要问题是公众对其缺乏信任感。为了解决这个问题，需要一种衡量它的方法，但目前只有通用的措施来断言政府组织的可信赖性。本文提出了第一个验证，并包含三个维度：感知能力、仁慈和诚实。从业者可以使用这个量表，并根据当地的相关情况进行调整，以确定具体的可信度问题。
Citizen trust in government at the macro level has been studied by public administration scholars for many years. To further our understanding, assessing trust at the meso level of government organizations is important to more precisely determine effects and antecedents of trust at the organizational level. The organizational trust literature has shown that organizational trustworthiness is multidimensional, but the extant literature has not validated such measures in a public administration context. The proposed scale builds on and adapts an existing organizational trust scale to a public administration context. The Citizen Trust in Government Organizations' scale is validated using data from two different samples (total n=991), resulting in a scale of nine items measuring three dimensions: perceived competence, benevolence, and integrity. This scale can be used by other researchers and is valuable to gain a more specific and multi-dimensional understanding of trust in government organizations. Points for practitioners A major problem for government organizations worldwide is the lack of perceived trustworthiness by the public. To tackle this problem, a way to measure it is needed, but at the moment there are only generic measures to assert perceived trustworthiness in a government organization. This article presents a first validation and incorporates three dimensions: perceived competence, benevolence, and honesty. Practitioners can use this scale and adapt to their relevant local context to identify specific trustworthiness problems.