Beyond 'unloving care': linking human resource management and patient care quality in nursing homes
Beyond 'unloving care': linking human resource management and patient care quality in nursing homes
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DOI：
10.1080/095851900339774
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发表时间：
2000-06-01
影响因子：
5.6
通讯作者：
Eaton, SC
中科院分区：
文献类型：
--
作者：
Eaton, SC
这项研究考察了美国长期护理环境中人力资源管理(HRM)、工作组织和患者护理质量之间的联系，提出了管理哲学和改进的一线人员安排在提供持续更高质量的护理方面的关键作用，定义为包括身体和心理结果。本文以劳资关系的“高绩效”模型为视角，识别出人力资源和养老院管理的三个不同的系统：传统的低服务质量、高服务质量的医疗康复和新范式的再生。最初的研究包括在美国加利福尼亚州和宾夕法尼亚州的20个设施中进行的案例研究。
This study examines the link between human resource management, (HRM), work organization and patient care quality in US long-term care settings, proposing a key role for both management philosophy and improved front-line staffing arrangements in delivering consistently higher quality care, defined to include both physical and psychological outcomes. Using the 'high performance' model from industrial relations as a lens, the paper identifies three distinct systems of HR and nursing-home management: traditional low-service quality, high service quality medical rehabilitative and 'new paradigm regenerative'. The original research includes case studies conducted in twenty facilities in California and Pennsylvania, USA.