Family Firm Succession in Tourism and Hospitality: An Ethnographic Case Study Approach
Family Firm Succession in Tourism and Hospitality: An Ethnographic Case Study Approach
复制标题
旅游和酒店业的家族企业继承：民族志案例研究方法
DOI：
10.1108/jfbm-07-2021-0072
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发表时间：
2021
影响因子：
2.7
通讯作者：
M.
中科院分区：
文献类型：
--
作者：
Kallmuenzer;A.;Tajeddini;K.;Gamage;T.;& Lorenzo;D.;Alvaro;R.;& Schaller;M.
本研究以管家理论为基础，探讨了跨家族酒店家族企业继承过程中多个利益相关者的动机、行为和意义。设计/方法/途径一个纵向的、民族志的案例研究方法收集了15个深度访谈的数据，一年的观察和一个月的现场实习。结果结果表明，一个明确的继任计划和继任者的积极参与，在继承过程中，将培养对家族企业的强有力的管理承诺。此外，需要一个明确和开放的沟通策略，以战略性地管理竞争和竞争的潜在继任者在家族间success.Originality/valueThe家族企业的继承过程中仍然是一个激烈讨论的现象，尽管其重要性的旅游和酒店业，旅游和酒店和家族企业文学之间的交集是稀疏的。值得注意的是，旅游和酒店文学缺乏一个多利益相关者的角度来全面捕捉的动机，行动和意义的众多利益相关者参与家族间的继承。
PurposeGrounded in stewardship theory, this study explores the motives, actions and meanings of multiple stakeholders involved in an inter-family hospitality family firm succession.Design/methodology/approachA longitudinal, ethnographic case study approach collects data from 15 in-depth interviews, one year of observation and a one-month on-site internship.FindingsResults show that a well-defined succession plan and the active involvement of the successor/s in the succession process would foster a strong stewardship commitment to the family business. Moreover, a clear and open communication strategy is required to strategically manage rivalry and competition among potential successors during an inter-family succession.Originality/valueThe succession process of family firms remains an intensely discussed phenomenon, and despite its importance to the tourism and hospitality industry, the intersection between tourism and hospitality and family business literature is sparse. Notably, the tourism and hospitality literature lacks a multiple stakeholder perspective to holistically capture the motives, actions and meanings of numerous stakeholders involved in an inter-family succession.