Leveraging student expertise for niche services
Leveraging student expertise for niche services
复制标题
利用学生的专业知识提供利基服务
DOI：
--
复制
发表时间：
2020
期刊：
影响因子：
--
通讯作者：
Mitch Winterman
中科院分区：
文献类型：
--
作者：
Tara Radniecki;Mitch Winterman
目的
本文的目的是调查利用在利基领域具有专业知识的学生员工在传统的全职图书馆员工范围之外提供图书馆服务。它研究了一个案例研究，其中一家学术图书馆雇用本科生来协助用户进行与创客空间相关的工作，最近又雇用研究生来协助用户进行数据分析。本文将决定这些学生能否为用户提供满意的服务。
设计/方法论/途径
本文介绍了服务的背景，包括招聘、培训和评估。评估方法包括分析用户创建的预订数据、学生员工咨询数据和用户反馈调查，以确定用户和学生员工对服务的满意度。
发现
调查结果显示，这两项服务的使用人数很高，而且用户和学生员工总体满意度很高，这表明可以通过这种方式有效地使用学生员工。
原创性/价值
尽管图书馆经常使用学生员工来完成较低级别的图书馆任务，但这些结果表明资源和全职工作人员有限的图书馆应考虑使用学生员工提供专业咨询，特别是与软件和其他技术有关的咨询。
Purpose
The purpose of this paper is to investigate using student employees with expertise in niche areas to provide library services outside the traditional scope of full-time library employees. It examines a case study where an academic library employed undergraduate students to assist users in makerspace-related work and, more recently, graduate students to assist users in data analysis. This paper will determine whether such students can provide satisfactory service to users.
Design/methodology/approach
This paper includes a background of the services, including hiring, training and assessment. The methodology for assessment includes analyzing user-created booking data, student employee consultation data and user feedback surveys to determine user and student employee satisfaction with the services.
Findings
The findings report high usage numbers and overall high user and student employee satisfaction with the two services, suggesting that student employees can be used effectively in such a way.
Originality/value
Although libraries often use student employees for lower-level library tasks, these results suggest libraries with limited resources and full-time staff should consider using student employees to provide specialized consultations, especially pertaining to software and other technologies.