COVID-19-related workplace bullying and customer harassment among healthcare workers over the time of the COVID-19 outbreak
COVID-19-related workplace bullying and customer harassment among healthcare workers over the time of the COVID-19 outbreak
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COVID-19 爆发期间，医护人员中与 COVID-19 相关的工作场所欺凌和客户骚扰
DOI：
10.1097/jom.0000000000002511
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发表时间：
2022
影响因子：
3.2
通讯作者：
Kawakami Norito
中科院分区：
文献类型：
--
作者：
Iida Mako;Sasaki Natsu;Imamura Kotaro;Kuroda Reiko;Tsuno Kanami;Kawakami Norito
目的：调查在 COVID-19 爆发期间，与非 HCW 相比，医护人员 (HCW) 中与 COVID-19 相关的工作场所欺凌和骚扰 (WBH) 以及客户骚扰的发生率。方法：对全职员工进行基线调查（2020 年 3 月）和后续调查（2020 年 5 月、8 月和 11 月），并使用在线调查问卷，其中包括与 COVID-19 相关的 WBH 和客户项目骚扰。使用重复测量的广义线性模型对医护人员和非医护人员之间的患病率进行比较。结果：共有 800 名受访者 (56%) 完成了所有调查。随访期间，医护人员中的 WBH 和客户骚扰发生率分别为 5% 至 10% 和 10% 至 13%。与非医护人员相比，医护人员 5 月份的 WBH 发生率（调整后 OR= 2.3）和 11 月份客户骚扰发生率（调整后 OR= 2.7）显着较高。结论：在大流行期间，医护人员仍然面临与 COVID-19 相关的 WBH 和客户骚扰的高风险。
Objective:To investigate the prevalences of COVID-19-related workplace bullying and harassment (WBH) and customer harassment among healthcare workers (HCWs) compared to non-HCWs during COVID-19 outbreaks.Methods:A baseline (March 2020) and follow-up surveys (May, August, and November 2020) were conducted of full-time employees, with an online questionnaire that included items on COVID-19-related WBH and customer harassment. The prevalences were compared between HCWs and non-HCWs using generalized linear models with repeated measures.Results:A total of 800 (56%) respondents completed all the surveys. Prevalences of WBH and customer harassment were 5% to 10% and 10% to 13%, respectively, among HCWs during the follow-up. HCWs had a significantly higher prevalence of WBH in May (Adjusted OR= 2.3) and customer harassment in November (Adjusted OR= 2.7), compared to non-HCWs.Conclusions:HCWs remained at high risk of COVID-19-related WBH and customer harassment during the pandemic.