Use of Information Technology in Organizational Learning: Effective Practices of Award-Winning Organizations
Use of Information Technology in Organizational Learning: Effective Practices of Award-Winning Organizations
复制标题
信息技术在组织学习中的运用：获奖组织的有效实践
DOI：
10.4018/978-1-4666-2955-4.ch002
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发表时间：
2013
期刊：
影响因子：
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通讯作者：
Debra S. Lee
中科院分区：
文献类型：
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作者：
L. Holt;Jeffrey L. Beard;Debra S. Lee
促进持续改进的工作场所教育和发展对于21世纪世纪组织的可持续性和卓越绩效至关重要。同样，组织学习已成为组织快速适应全球市场和动态经济的焦点。使用两个理论框架，2010年和2011年国家波多里奇奖获奖者的应用程序和网站进行检查，以更好地了解技术如何支持组织学习。信息技术通过使用Huber（1991）的结构进行分类，而Argyris和Schön（1978）的双环学习理论成为检查组织内持续改进的基础。结果表明，技术是波多里奇奖得主的日常工作流程的一个组成部分，其改进是这些组织的一个焦点。虽然技术本身并不能创造一个成功的组织，但适当地使用技术可以使组织跟踪导致客户满意的过程，从而使组织在全球工作场所既具有创新性又具有敏捷性。DOI：10.4018/978-1-4666-2955-4.ch002
Education and development in the workplace that promotes continual improvement is vital for sustainability and performance excellence for 21st century organizations. Likewise, organizational learning has become a focal point for organizations to quickly adapt to global markets and dynamic economies. Using two theoretical frameworks, the 2010 and 2011 National Baldrige Award Winners’ applications and websites are examined to better understand how technology can support organizational learning. Information technologies are classified through the use of Huber’s (1991) constructs, while Argyris and Schön’s (1978) double-loop learning theory becomes a foundation for examining continuous improvement within organizations. Results indicate technology is an integral part of the Baldrige Award Winners’ day-to-day processes and the improvement thereof is a focal point for these organizations. While technology itself does not create a winning organization, appropriate use of technology enables an organization to track the processes that lead to customer satisfaction, thus enabling the organization to be both innovative and agile in the global workplace. DOI: 10.4018/978-1-4666-2955-4.ch002