Equivalence of mail and telephone responses to the CAHPS® Hospital Survey
Equivalence of mail and telephone responses to the CAHPS® Hospital Survey
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DOI：
10.1111/j.1475-6773.2005.00479.x
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发表时间：
2005-12-01
影响因子：
3.4
通讯作者：
Hays, RD
中科院分区：
文献类型：
--
作者：
de Vries, H;Elliott, MN;Hays, RD
评估调查模式（邮件与电话）对医院护理报告和评分的影响。总样本包括来自三个州（亚利桑那州，马里兰州，纽约州）的24家不同医院的20,826名出院患者。我们在2003年通过邮件和电话收集了9504名患者的CAHPS（(R)）数据，其中39%通过电话回复，61%通过邮件回复。我们在观察设计中估计模式效应，对协变量使用倾向评分块和（有序）逻辑回归。我们使用来自行政数据的变量（包括作为回归函数的协变量或用于估计倾向得分）分为三类：个人特征、住院和医院特征以及调查管理变量。我们向样本中的每个人邮寄了一份66项的调查问卷，并对那些没有回复的人进行了电话跟踪。我们发现显著(p
To estimate the effect of survey mode (mail versus telephone) on reports and ratings of hospital care.The total sample included 20,826 patients discharged from a group of 24 distinct hospitals in three states (Arizona, Maryland, New York). We collected CAHPS((R)) data in 2003 by mail and telephone from 9,504 patients, of whom 39 percent responded by telephone and 61 percent by mail.We estimated mode effects in an observational design, using both propensity score blocking and (ordered) logistic regression on covariates. We used variables derived from administrative data (either included as covariates in the regression function or used in estimating the propensity score) grouped in three categories: individual characteristics, characteristics of the stay and hospital, and survey administration variables.We mailed a 66-item questionnaire to everyone in the sample and followed up by telephone with those who did not respond.We found significant (p