Rumor Psychology: Social and Organizational Approaches
Rumor Psychology: Social and Organizational Approaches
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DOI：
10.5860/choice.44-7125
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发表时间：
2006-09
期刊：
影响因子：
--
通讯作者：
N. DiFonzo;P. Bordia
中科院分区：
文献类型：
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作者：
N. DiFonzo;P. Bordia
在“谣言心理学：社会和组织的方法”，专家谣言研究员尼古拉斯DiFonzo和Prashant Bordia调查谣言如何开始和传播，不同类型的谣言的准确性，以及如何控制谣言，特别是考虑到他们在媒体渠道和组织内的传播。谣言是我们社会和组织环境中的一个持久特征。它们吸引注意力，唤起情感，煽动参与，影响态度和行动-它们无处不在。谣言传播的动机有三个广泛的心理动机--事实发现、关系增强和自我增强--所有这些都有助于个人和团体在面对不确定性时做出判断。谣言与社会认知、态度形成和维持、偏见和刻板印象、群体动力、人际关系和群体间关系、社会影响以及组织信任和沟通等一系列社会和组织现象密切相关。与自然灾害谣言相比，组织谣言往往是高度准确的，准确性受到认知，动机，情境，群体和网络因素的影响。DiFonzo和Bordia描述了管理者如何最有效地管理和驳斥谣言，并推断员工对管理层的信任抑制了谣言活动。
In "Rumor Psychology: Social and Organizational Approaches", expert rumor researchers Nicholas DiFonzo and Prashant Bordia investigate how rumors start and spread, the accuracy of different types of rumor, and how rumors can be controlled, particularly given their propagation across media outlets and within organizations. Rumors are an enduring feature of our social and organizational landscapes. They attract attention, evoke emotion, incite involvement, affect attitudes and actions - and they are ubiquitous. Rumor transmission is motivated by three broad psychological motivations - fact-finding, relationship-enhancement, and self-enhancement - all of which help individuals and groups make sense in the face of uncertainty. Rumor is closely entwined with a host of social and organizational phenomena, including social cognition, attitude formation and maintenance, prejudice and stereotyping, group dynamics, interpersonal and intergroup relations, social influence, and organizational trust and communication. Organizational rumors, in contrast with natural disaster rumors, tend to be highly accurate, with accuracy being affected by cognitive, motivational, situational, group, and network factors. DiFonzo and Bordia describe how managers can most effectively manage and refute rumors and infer that employee trust in management inhibits rumor activity.