Revolution or Evolution? Speech Interaction and HCI Design Guidelines
Revolution or Evolution? Speech Interaction and HCI Design Guidelines
复制标题
革命还是进化？
作者：
Christine Murad;Cosmin Munteanu;Benjamin R. Cowan;L. Clark
在过去的几十年里，交互式界面设计的发展一直是渐进式的，主要集中在图形用户界面（GUI）上，即使这些界面从桌面扩展到移动的或可穿戴设备。直到最近，我们才能够参与无处不在的，环境的和无缝的交互，如智能扬声器等语音用户界面（VUI）所提供的。我们认为，最近的语音工程的进步提供了一个机会，彻底改变语音交互的设计。然而，目前的设计指南或设计方法主要面向GUI交互，因此可能无法完全促进VUI的设计。我们调查目前的研究揭示了将GUI设计原则应用到这个空间的挑战，以及批判努力开发VUI特定的设计。我们用这些来论证，通往革命性的新的无处不在的对话语音交互的道路必须基于几个进化步骤，这些步骤建立了现有的GUI设计原则的VUI算法。
The evolution of designing interactive interfaces has been rather incremental over the past few decades, largely focused on graphical user interfaces (GUIs), even as these extended from the desktop, to mobile or to wearables. Only recently can we engage in ubiquitous, ambient, and seamless interactions, as afforded by voice user interfaces (VUIs) such as smart speakers. We posit here that recent speech engineering advances present an opportunity to revolutionize the design of voice interactions. Yet current design guidelines or heuristics are heavily oriented towards GUI interaction, and thus may not fully facilitate the design of VUIs. We survey current research revealing the challenges of applying GUI design principles to this space, as well as critique efforts to develop VUI-specific heuristics. We use these to argue that the path toward revolutionary new ubiquitous conversational voice interactions must be based on several evolutionary steps that build VUI heuristics off existing GUI design principles.