Using galvanic skin response measures to identify areas of frustration for older web 2.0 users
Using galvanic skin response measures to identify areas of frustration for older web 2.0 users
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使用皮肤电反应测量来识别老年 Web 2.0 用户感到沮丧的领域
DOI：
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发表时间：
2010
期刊：
影响因子：
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通讯作者：
S. Harper
中科院分区：
文献类型：
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作者：
D. Lunn;S. Harper
万维网（Web）正在改变。曾经被大肆吹嘘的Web 2.0见证了静态页面向混合应用程序的演变。由于遍布整个页面的许多更新组件，曾经简单的内容现在变得越来越复杂。这些组件的信息过载和视觉复杂性是显著的。这种增加的复杂性会导致更低的性能和更高水平的压力和挫败感，从而对用户产生负面影响。在之前的工作中，我们已经展示了皮肤电反应（GSR）测量数据是如何与眼球追踪数据一起收集的，可以作为一种方法来确定用户在与内容交互时的压力。该研究的结果表明，如果使用得当，Web 2.0内容的存在可以减少GSR度量，并对用户有益。在这项工作中，之前的研究重复了23名年长的网络用户，以确定是否可以建立类似的互动模式。结果显示，虽然老年参与者使用动态内容，但与以前的参与者不同，他们是一个非同质组，在GSR测量中存在很大差异。我们断言，造成这种情况的一个原因是犹豫，因此，开发减少犹豫的技术将使老年用户在与Web 2.0内容交互时受益。
The World Wide Web (Web) is changing. The much vaunted Web 2.0 sees once static pages evolving into hybrid applications. Content that was once simple is now becoming increasingly complicated due to the many updating components located throughout the page. The information overload and visual complexity of such components is significant. This increased complexity can produce lower performance and higher levels of stress and frustration which negatively effect the user. In previous work we have shown how galvanic skin response (GSR) measurements, collected in tandem with eye-tracking data, can be used as a method for determining how stressed users become when interacting with content. The results of that study demonstrated that when used appropriately, the presence of Web 2.0 content can reduce GSR measurements and be of benefit to users. In this work, the previous study was repeated with twenty-three older Web users to establish if similar patterns of interaction could be established. The results reveal that while older participants made use of dynamic content, unlike previous participants, they were a non-homogenous group with a large variance in the GSR measurements. We assert that a cause of this is hesitancy and therefore developing techniques to reduce hesitancy will benefit older users when interacting with Web 2.0 content.