On the social organisation of organisations

On the social organisation of organisations
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论组织的社会组织

DOI:
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发表时间:
1992
期刊:
Computer Supported Cooperative Work (CSCW)
影响因子:
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通讯作者:
P. Luff
P. Luff
中科院分区:
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文献类型:
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作者:
M. Jirotka;Nigel Gilbert;P. Luff

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本文考虑了一系列理解组织的理论方法以及这些观点对计算机支持的协作工作系统设计的影响。组织通常被视为可以分为按等级排列的部分的结构或非正式关系的网络。组织理论家还认为组织类似于需要在潜在敌对环境中生存的有机体或作为信息处理者,决策是其最重要的特征。最近,社会科学的发展表明,对工作环境的研究需要彻底的重新概念化。因此,这些发展因其为系统设计提供信息的潜力而引起了人们的关注。本文回顾了其中的一些努力,并对日常工作环境的研究为支持协作工作的系统设计提供信息时必须克服的一些突出问题进行了评论。
This paper considers a range of theoretical approaches to the understanding of organisations and the implications these views have for the design of computer supported cooperative work systems. Organisations have often been seen as structures which can be divided into hierarchically ordered parts or as networks of informal relations. Organisational theorists have also considered organisations to resemble organisms with needs for survival in potentially hostile environments or as information processors, with decision-making as their most important characteristic. More recently, developments in the social sciences have suggested that radical reconceptualisations are necessary for the study of work settings. Consequently, these developments have attracted attention due to their potential to inform system design. This paper reviews some of these efforts and comments on some of the outstanding problems that have to be overcome if studies of everyday work settings are to inform the design of systems to support collaborative work.