Open service innovation and the firm's search for external knowledge
Open service innovation and the firm's search for external knowledge
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DOI：
10.1016/j.respol.2013.07.004
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发表时间：
2014-06
期刊：
影响因子：
7.2
通讯作者：
Andrea Mina;Elif Bascavusoglu-Moreau;A. Hughes
中科院分区：
文献类型：
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作者：
Andrea Mina;Elif Bascavusoglu-Moreau;A. Hughes
开放式创新的概念体现了企业跨越传统经营界限的日益增长的倾向。这一现象主要是从制造业的角度进行研究的，而服务业尽管在发达经济体中发挥着主导作用，但受到的关注要少得多。本文重点讨论服务业的开放式创新，既作为经济的一个分部门，也作为制造业企业活动的一个组成部分。我们研究了商业服务企业的开放式创新实践，然后考虑了制造企业采用服务包容性商业模式对开放式创新的影响。我们的分析是基于一个独特的数据集与信息的开放式创新活动之间的英国公司。总体而言，开放式创新的参与随着公司规模和研发支出的增加而增加。商业服务比制造商更积极的开放式创新者;他们比制造商更多地参与非正式相对于正式的开放式创新实践;他们更重视科学和技术知识比市场知识相比，制造业公司。开放式创新做法还与制造业公司采用服务包容性商业模式有关，而服务一体化制造商则参与更多的非正式知识交流活动。本文有助于对服务业开放式创新的重新概念化，并对服务经济有更深入的循证理解。
The concept of open innovation captures the increasing propensity of firms to work across their traditional boundaries of operation. This phenomenon has largely been studied from the viewpoint of manufacturing businesses while services have received much less attention despite the predominant role they play in advanced economies. This paper focuses on open innovation in services, both as a subsector of the economy and as a component of the activities of manufacturing firms. We study the open innovation practices of business services firms and then consider the implications for open innovation of the adoption of a service inclusive business model by manufacturing firms. Our analyses are based on a unique dataset with information on open innovation activities amongst UK firms. Overall, engagement in open innovation increases with firm size and R&D expenditure. Business services are more active open innovators than manufacturers; they are more engaged in informal relative to formal open innovation practices than manufacturers; and they attach more importance to scientific and technical knowledge than to market knowledge compared to manufacturing firms. Open innovation practices are also associated with the adoption of a service inclusive business model in manufacturing firms and service-integrated manufacturers engage in more informal knowledge-exchange activities. The paper contributes towards a reconceptualisation of open innovation in service businesses and a deeper evidence-based understanding of the service economy.