Provider, Staff, and Patient Perspectives on medical Visits Using Clinical Video Telehealth: A Foundation for Educational Initiatives to Improve Medical Care in Telehealth.
Provider, Staff, and Patient Perspectives on medical Visits Using Clinical Video Telehealth: A Foundation for Educational Initiatives to Improve Medical Care in Telehealth.
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DOI:
10.1016/j.nurpra.2021.02.020
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发表时间:
2021-05
期刊:
影响因子:
--
通讯作者:
Gordon HS
中科院分区:
文献类型:
--
作者:
Gopal RK;Solanki P;Bokhour BG;Skorohod N;Hernandez Lujan DA;Choi W;Gordon HS
Clinical Video Telehealth (CVT) use is increasing and allows geographically separated care; however, this separation may affect participants behaviors. Using semi-structured in-depth interviews, we asked CVT nurse practitioners (NP), staff and patients at a VA Medical Center about perspectives on how CVT effects communication and identified three themes. They remarked on the complexity of scheduling appointments, local barriers to care, and acutely ill patients. NPs discussed how CVT altered sensory collection during the physical exam and differences in building provider-patient relationships. Patients perceptions mirrored these themes. NPs identified how CVT requires different workflow, behaviors, and use of their senses. Patients expressed similar concerns with CVT. CVT changes provider’s workflow, behaviors, and use of senses to gather clinical data. Patients are aware of some the CVT’s impact on care.
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