Labor shortage solution: redefining hospitality through digitization
Labor shortage solution: redefining hospitality through digitization
复制标题
劳动力短缺解决方案：通过数字化重新定义酒店业
DOI：
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发表时间：
2022
影响因子：
11.1
通讯作者：
J. Bowen
中科院分区：
文献类型：
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作者：
C. Morosan;J. Bowen
目的
本研究的目的是提供一个批判性的讨论，说明如何利用先进的信息技术（IT）开发新的商业模式，以克服劳动力短缺危机的影响，并使行业恢复到疫情前的业绩基准。
设计/方法/方式
本研究的方法基于对学术和贸易出版物的全面文献回顾，并以分析方法为指导，全面讨论了将人力密集型传统酒店业务模式数字化的多个方面。
结果
虽然在多个指标方面很宽泛，但酒店业已经证明了将基于IT的业务模式纳入其传统流程的能力。目前的酒店业环境，加上疫情的持续影响，要求酒店业解决两个重要问题：长期人手短缺及现有员工的表现水平不可预测。
独创性/价值
本研究从IT的角度讨论了人力资源危机，并阐述了几个基于IT的战略解决方案，应帮助酒店组织减轻这场危机的影响。
Purpose
The purpose of this research is to provide a critical discussion illustrating how novel business models can be developed using advanced information technology (IT) to overcome the effects of the labor shortage crisis and bring the industry back to the pre-pandemic performance benchmarks.
Design/methodology/approach
The methodology of this research is based on a thorough literature review of academic and trade publications, guided by an analytic approach that comprehensively discusses the multiple facets of digitizing the human-intensive legacy hospitality business models.
Findings
While broad in terms of multiple metrics, the hospitality industry has demonstrated an ability to incorporate IT-based business models within its legacy processes. The current hospitality context, corroborated with the lingering effects of the pandemic, requires the hospitality industry to address two important issues: chronic shortage of staff and unpredictable levels of performance of existing staff.
Originality/value
This research discusses a human–resource crisis from an IT point of view and articulates several IT-based strategic solutions that should help hospitality organizations mitigate the effects of this crisis.