International rankings of government performance and source credibility for citizens: experiments about e-government rankings in the UK and the Netherlands
International rankings of government performance and source credibility for citizens: experiments about e-government rankings in the UK and the Netherlands
复制标题
DOI：
10.1080/14719037.2017.1296965
复制
发表时间：
2018-01-01
影响因子：
4.9
通讯作者：
Petersen, Carolyn
中科院分区：
文献类型：
--
作者：
James, Oliver;Petersen, Carolyn
作为公民了解政府绩效的信息来源，国际组织是国家政府的另一种选择。在一项国际排名中报告的英国电子政务高绩效的实验发现，与报告相同信息的国家政府相比，联合国（UN）来源增加了公民对报告绩效真实性的看法，并增加了对高绩效的感知。联合国来源也有更高的诚实，乐于助人和知识。荷兰的一项重复实验概括了关于感知到的更高真实性的发现。国际信息来源提高了有关高绩效信息的可信度，改善了公民对国家政府的看法。
International organizations are an alternative to national governments as a source of information for citizens about governments' performance. Experiments about high UK e-government performance reported in an international ranking find a United Nations (UN) source increases citizens' perceptions of the truthfulness of reported performance and increases perceived high performance compared to national government reporting identical information. The UN source also has higher perceived honesty, helpfulness and knowledgeability. A replication experiment in the Netherlands generalizes the finding about perceived higher truthfulness. International sources boost the credibility of information about high performance, improving citizens' perceptions of national governments.