Innovating in india: designing for constraint, computing for inclusion (keynote)
Innovating in india: designing for constraint, computing for inclusion (keynote)
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印度的创新：为约束而设计，为包容而计算（主题演讲）
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发表时间：
2014
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通讯作者：
Edward Cutrell
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作者：
Edward Cutrell
以用户为中心的设计的一个基本原则是，最终用户的需求、愿望、限制和上下文是创建产品和服务的过程的核心，这些产品和服务可以被使用它们的人使用和理解。大多数时候，这些终端用户与设计技术的人并没有太大的不同。但随着设计师和他们的设计对象之间的差异越来越大，理解和同情用户变得越来越困难，甚至变得越来越重要。当我们为有着不同背景、文化、语言和教育背景的人们和社区构建软件时，我们需要扩展我们的想法，了解用户想要什么、需要什么，以及如何最好地为他们服务。微软印度研究院（Microsoft Research India）的新兴市场技术（Technology for Emerging Markets， TEM）小组致力于满足发展中国家刚刚开始使用计算技术和服务的人们的需求和愿望，以及那些在很大程度上仍然无法接触到计算的人们。这些工作的大部分可以被描述为针对约束的设计：教育、基础设施、财政资源、语言和许多其他领域的约束。在这次演讲中，我将描述我们小组的一些工作，这些工作探讨了我们如何试图管理这些约束，为经常被技术人员忽视的人和社区创建软件和系统。
A fundamental tenet of user-centered design is that the needs, wants, limitations, and contexts of end users are central to the process of creating products and services that can be used and understood by the people who will use them. Most of the time these end users aren’t all that different from the people designing the technology. But as the differences increase between designers and the people they’re designing for, understanding and empathizing with users becomes harder and even more important. As we build software for people and communities with vastly diverse backgrounds, cultures, languages, and education, we need to stretch our ideas of what users want and need and how best to serve them. The Technology for Emerging Markets (TEM) group at Microsoft Research India seeks to address the needs and aspirations of people in the developing world who are just beginning to use computing technologies and services as well as those for whom access to computing still remains largely out of reach. Much of this work can be described as designing for constraint: constraints in education, in infrastructure, in financial resources, in languages and in many other areas. In this talk, I will describe some work from our group that explores how we have tried to manage these constraints to create software and systems for people and communities often overlooked by technologists.