'Meet Me Where I Am': Mental health service users' perspectives on the desirable qualities of a mental health nurse
'Meet Me Where I Am': Mental health service users' perspectives on the desirable qualities of a mental health nurse
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DOI：
10.1111/inm.12768
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发表时间：
2020-08-17
影响因子：
5.6
通讯作者：
Happell, Brenda
中科院分区：
文献类型：
--
作者：
Horgan, Aine;Donovan, Moira;Happell, Brenda
护士在提供高质量的心理健康服务方面发挥着核心作用。心理健康护士的理想素质，特别是治疗关系，已在文献中描述，主要反映了护理范式。服务使用者的观点必须得到更充分的理解，以反映当代的心理健康政策，并认识到他们的位置在中心的心理健康服务提供，并直接影响和贡献他们的观点和经验，心理健康护理教育。一个定性的探索性研究项目进行了通知，并加强了解什么服务用户看到的精神卫生护士的理想品质。该项目由经验丰富的服务用户和心理健康护士学者共同制作，以确保服务用户的观点得到尊重。在欧洲和澳大利亚进行的这一国际项目包括一系列有服务用户的重点小组（n = 50）。对数据进行了专题分析，确定并反映了以下次主题：尊重服务使用者的人格;同情、同情和有效沟通;理解服务使用者;了解服务;培养希望并相信康复是可能的。这些素质，特别是反映服务用户的角度来看，必须是中央精神卫生护理课程，以促进发展的整体护理和恢复为导向的做法。这些研究结果被用来直接告知共同制作的心理健康护理学习模块的发展，以最大限度地提高真正的服务用户参与，并充分实现服务用户为主导的教育本科护理学生的好处。
Nurses play a central role in the delivery of quality mental health services. Desired qualities of a mental health nurse, in particular therapeutic relationships, have been described in the literature, primarily reflecting the nursing paradigm. Service users' perspectives must be more fully understood to reflect contemporary mental health policy and to recognize their position at the centre of mental health service delivery and to directly influence and contribute their perspectives and experiences to mental health nursing education. A qualitative exploratory research project was undertaken to inform and enhance understanding of what service users see as the desired qualities of a mental health nurse. The project was co-produced by service users as experts by experience, and mental health nurse academics to ensure the service user perspective was privileged. This international project conducted in Europe and Australia included a series of focus groups with service users (n = 50). Data were analysed thematically.Being with mewas a major theme identified and reflected the sub-themes: respect towards service users as persons; empathy, compassion and effective communication; understanding service users; knowledge of services; and fostering hope and believing that recovery is possible. These qualities specifically reflecting the service user perspective must be central to mental health nursing curricula to facilitate the development of holistic care and recovery-oriented practice. These findings were utilized to directly inform development of a co-produced mental health nursing learning module, to maximize genuine service user involvement, and to fully realize the benefits of service user led education for undergraduate nursing students.