When Play Store Knows How to Deal with Your Kid: Trust in Digital Counselling
When Play Store Knows How to Deal with Your Kid: Trust in Digital Counselling
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DOI：
10.1007/978-3-030-72945-5_11
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发表时间：
2021
期刊：
影响因子：
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通讯作者：
E. Strehlke;R. Bromme;Silvia Scholz;Joscha Kärtner
中科院分区：
文献类型：
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作者：
E. Strehlke;R. Bromme;Silvia Scholz;Joscha Kärtner
数字媒体已成为日常生活的一部分，也是应对各种情况的一种手段。在这种情况下，提供咨询和心理健康内容的应用程序市场正在迅速增长，有望为心理问题提供可访问的解决方案。然而，数字咨询计划的主要好处，即容易获得潜在有价值的信息和建议，是有代价的：信息过载。因此，这种过载意味着人们需要做出信任判断。特别是，当外行人面临有关专业知识和可能相互冲突的主张的问题时，他们必须决定信任哪个来源;由于可以轻松地在线访问各种各样的建议，这一决定变得更加困难。基于目前的文献信任的科学信息和数字程序，我们提出了外行如何应对信任相关的挑战，我们把育儿应用程序作为一个测试案例，看看什么信息的背景下，在线咨询，使用户能够做出明智的信任判断和决定。
Digital media has become a part of daily life and a means of support for various situations. In this context, the market for apps that deliver counselling and mental health content is growing rapidly, promising accessible solutions for psychological issues. However, the major benefit of digital counselling programs, namely easy access to potentially valuable information and advice, comes at a cost: information overload. Consequently, such overload means that people need to make trust judgments. In particular, whenever laypeople are confronted with questions regarding specialized knowledge and potentially conflicting claims, they have to decide which source to trust; this decision is made even more difficult by easy online access to a vast variety of advice. Based on the current literature on trust in scientific information and digital programs, we propose how laypeople can respond to trust-related challenges, and we take parenting apps as a test case to see what information in the context of online counselling enables users to make informed trust judgments and decisions.