Under What Conditions Does Caseworker-Caregiver Racial/Ethnic Similarity Matter for Housing Service Provision? An Application of Representative Bureaucracy Theory.
Under What Conditions Does Caseworker-Caregiver Racial/Ethnic Similarity Matter for Housing Service Provision? An Application of Representative Bureaucracy Theory.
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在什么情况下，社会工作者-看护者的种族/民族相似性对住房服务的提供很重要？
DOI：
10.1086/675373
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发表时间：
2014
期刊：
影响因子：
--
通讯作者：
Blakeslee,Jennifer
中科院分区：
文献类型：
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作者：
McBeath,Bowen;Chuang,Emmeline;Bunger,Alicia;Blakeslee,Jennifer
在这篇文章中，我们探讨儿童福利个案工作者的住房相关的服务策略时，他们服务的文化相似与文化不同的客户。测试假设来自代表性的官僚理论和使用的数据从第二队列的全国儿童和青少年的福祉调查，我们发现，当非高加索个案工作者共享相同的种族/民族背景的照顾者，个案工作者使用更积极的策略，连接照顾者所需的住房服务。种族/族裔匹配和一线工作人员的服务战略剧目之间的关系是最明显的，当住房需求已经通过转介和个案计划正式登记，从而合法化的制度。这些结果加强了代表性官僚理论的基本原则，并提供证据证明人类服务劳动力的种族和民族多样性的好处。我们的研究结果还强调，需要进行研究，确定提高服务质量的机构和一线组织因素。
In this article, we examine child welfare caseworkers’ housing-related service strategies when they serve culturally similar versus culturally dissimilar clients. Testing hypotheses drawn from representative bureaucracy theory and using data from the second cohort of the National Survey of Child and Adolescent Well-Being, we find that when non-Caucasian caseworkers share the same racial/ethnic background as caregivers, caseworkers use more active strategies to connect caregivers to needed housing services. The relationship between racial/ethnic matching and frontline workers’ repertoire of service strategies is most pronounced when the need for housing has been registered formally via referrals and case plans and thus legitimated institutionally. These results reinforce basic tenets of representative bureaucracy theory and provide evidence of the benefits of racial and ethnic diversity in the human service workforce. Our findings also highlight the need for research identifying institutional and frontline organizational factors that enhance the quality of service provision.