Increasing the appeal and utilization of services for alcohol and drug problems: what consumers and their social networks prefer.
Increasing the appeal and utilization of services for alcohol and drug problems: what consumers and their social networks prefer.
复制标题
提高酒精和毒品问题服务的吸引力和利用率：消费者及其社交网络的偏好。
DOI：
10.1016/j.drugpo.2007.11.004
复制
发表时间：
2009
期刊：
影响因子：
--
通讯作者：
Simpson,CathyA
中科院分区：
文献类型：
--
作者：
Tucker,JalieA;Foushee,HRussell;Simpson,CathyA
在美国，人口需求与物质相关问题的治疗服务利用之间存在巨大差距。调查消费者的偏好可以为开发更具吸引力的服务提供有价值的信息，这些服务具有更大的覆盖范围和对人群health.METHODSA的影响，使用随机数字拨号抽样方法进行的州级电话调查评估了对可用专业，互助和非专业资源的偏好，以及创新的计算机化和自助资源，（N=439户亚拉巴马）。与计算机帮助或自助相比，受访者更喜欢涉及个人接触的帮助，但无论是专业还是外行提供者提供个性化的帮助。有吸引力的服务特点包括费用较低、保险范围、保密性、快速和方便的预约以及解决功能问题和药物滥用风险。受访者在家庭中的成员谁滥用物质的评价服务更消极，特别是如果服务已used.CONCLUSIONThe研究结果突出了效用的物质滥用者和他们的社交网络作为消费者，并为改善护理系统和设计和营销服务，响应用户的喜好的影响进行了讨论。
BACKGROUNDA large gap exists in the United States between population need and the utilization of treatment services for substance-related problems. Surveying consumer preferences may provide valuable information for developing more attractive services with greater reach and impact on population health.METHODSA state-level telephone survey using random digit dialling sampling methods assessed preferences for available professional, mutual help, and lay resources, as well as innovative computerized and self-help resources that enhance anonymity (N=439 households in Alabama).RESULTSRespondents preferred help that involved personal contact compared to computerized help or self-help, but were indifferent whether personalized help was dispensed by professional or lay providers. Attractive service features included lower cost, insurance coverage, confidentiality, rapid and convenient appointments, and addressing functional problems and risks of substance misuse. Respondents in households with a member who misused substances rated services more negatively, especially if services had been used.CONCLUSIONThe findings highlight the utility of viewing substance misusers and their social networks as consumers, and the implications for improving the system of care and for designing and marketing services that are responsive to user preferences are discussed.