The making of top fine-dining Chinese restaurants: Evidence from domestic and International customers in Australia
The making of top fine-dining Chinese restaurants: Evidence from domestic and International customers in Australia
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顶级高级中餐厅的打造：来自澳大利亚国内外顾客的证据
DOI：
10.1080/15378020.2019.1686899
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发表时间：
2020
影响因子：
--
通讯作者：
Aaron Hsiao
中科院分区：
文献类型：
--
作者：
E. Ma;Aaron Hsiao
摘要 本研究探讨了中式高级餐厅在海外取得成功的关键因素。通过对顾客评论的可视化分析方法，研究发现，尽管国内外顾客对餐厅体验的看法不同，但高质量的食物、整体体验（良好的氛围、细心的员工、适当的定价）和良好的业务管理是最关键的成功因素。该研究通过确定海外高档中餐厅的关键成功因素并丰富了食品真实性的概念，为民族高级餐厅文献做出了重要贡献。
ABSTRACT This study examines critical factors for the success of Chinese fine-dining restaurants overseas. Using visualized analysis method of customers’ comments, the study found that high-quality food, overall experience (good ambience, attentive staff, appropriate pricing), and good business management are among the top critical success factors, although domestic and international customers perceive restaurant experience differently. The study makes an important contribution to ethnic fine-dining restaurant literature by identifying critical success factors for fine-dining Chinese restaurants overseas and by enriching the concept of food authenticity.