Insights into Human-Agent Teaming: Intelligent Agent Transparency and Uncertainty
Insights into Human-Agent Teaming: Intelligent Agent Transparency and Uncertainty
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对人类代理团队的见解：智能代理的透明度和不确定性
DOI：
10.1007/978-3-319-41959-6_13
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发表时间：
2017
期刊：
影响因子：
--
通讯作者：
M. Barnes
中科院分区：
文献类型：
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作者：
K. Stowers;N. Kasdaglis;Michael A. Rupp;Jessie Y.C. Chen;D. Barber;M. Barnes
本文讨论了两项检验代理透明度在涉及监督控制和决策的联合认知系统中的作用的研究。具体地说，我们考察了代理透明度对操作员绩效(决策准确性)、响应时间、感知的工作量、感知的代理可用性以及操作员对代理的信任的影响。透明度对运营商的绩效、可用性和信任度有积极影响，但对不确定性的描述对可用性和信任度有潜在的负面影响。讨论了在联合认知系统中显示透明度的指导原则和考虑因素。
This paper discusses two studies testing the effects of agent transparency in joint cognitive systems involving supervisory control and decision-making. Specifically, we examine the impact of agent transparency on operator performance (decision accuracy), response time, perceived workload, perceived usability of the agent, and operator trust in the agent. Transparency has a positive impact on operator performance, usability, and trust, yet the depiction of uncertainty has potentially negative effects on usability and trust. Guidelines and considerations for displaying transparency in joint cognitive systems are discussed.