QnA: augmenting an instant messaging client to balance user responsiveness and performance
QnA: augmenting an instant messaging client to balance user responsiveness and performance
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QnA：增强即时消息客户端以平衡用户响应能力和性能
DOI：
10.1145/1031607.1031692
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发表时间：
2004
期刊：
影响因子：
--
通讯作者：
Scott E. Hudson
中科院分区：
文献类型：
--
作者：
Daniel Avrahami;Scott E. Hudson
即时消息传递用于社会和工作有关的沟通的日益增长的使用造成了一种情况，在这种情况下，传入的消息通常会在用户执行重要任务时会分散注意力。以牺牲对IM伙伴的反应为代价，继续执行任务可能会将用户描绘成不礼貌甚至粗鲁。另一方面，不断注意IM可能会阻止用户有效执行任务，从而使他们感到沮丧。在本文中，我们提出了一种工具，该工具通过自动提高可能立即关注的传入消息的显着性来增加商业IM客户端，从而帮助用户决定是否继续执行任务。
The growing use of Instant Messaging for social and work-related communication has created a situation where incoming messages often become a distraction to users while they are performing important tasks. Staying on task at the expense of responsiveness to IM buddies may portray the users as impolite or even rude. Constantly attending to IM, on the other hand, may prevent users from performing tasks efficiently, leaving them frustrated. In this paper we present a tool that augments a commercial IM client by automatically increasing the salience of incoming messages that may deserve immediate attention, helping users decide whether or not to stay on task.