Realizing design thinking through a service design process and an innovative prototyping laboratory: introducing Service Innovation Corner (SINCO)
Realizing design thinking through a service design process and an innovative prototyping laboratory: introducing Service Innovation Corner (SINCO)
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通过服务设计流程和创新原型实验室实现设计思维：引入服务创新角（SINCO）
DOI：
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发表时间：
2012
期刊：
影响因子：
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通讯作者：
Antti Lindström
中科院分区：
文献类型：
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作者：
Satu Miettinen;Simo Rontti;Essi Kuure;Antti Lindström
尽管服务设计已被广泛认为是一种整体方法，但服务原型方法往往侧重于服务的特定部分，而不是整个服务体验。2009年在拉普兰大学启动的SINCO(服务创新角)项目认识到了这一问题，并开始开发一个整体服务原型开发环境，在该环境中，以“粗略和准备好”的方式构建原型，但利用快速和敏捷的方法，将是容易和协作的。在本文中，我们概述了服务设计过程的好处，特别是从服务原型的角度。介绍了SINCO原型实验室的概念，提出了相关的服务原型制作要素、方法和工具。在SINCO的开发过程中，我们为客户执行了几个案例，在本文中我们将展示其中的三个案例，以揭示服务原型方法和SINCO实验室是如何在服务设计过程的不同阶段使用的，以及这如何促进设计思维。
Although service design has been widely recognized as a holistic approach, the methods of service prototyping tend to focus on specific parts of services instead of the entire service experience. The SINCO (Service Innovation Corner) project, started at the University of Lapland in 2009, recognized this problem and began to develop an environment for holistic service prototyping where building a prototype in a “rough and ready” manner, but utilizing quick and agile methods, would be easy and collaborative. In this paper we outline the benefits of the service design process, especially from the service prototyping point of view. We also introduce the SINCO prototyping laboratory concept, and present the related service prototyping elements, methods and tools. During the development of SINCO, several cases were performed for clients and in this paper we present three of them in order to uncover how service prototyping methods and the SINCO laboratory were used in different phases of the service design process and how this also facilitated design thinking.
DOI：
10.4324/9781315576657
发表时间：
2011-08
期刊：
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影响因子：
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作者：
A. Meroni;D. Sangiorgi
通讯作者：
A. Meroni;D. Sangiorgi