Social media and crisis management: CERC, search strategies, and Twitter content
Social media and crisis management: CERC, search strategies, and Twitter content
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社交媒体和危机管理：CERC，搜索策略和Twitter内容
DOI：
10.1016/j.chb.2015.05.027
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发表时间：
2016-01-01
影响因子：
9.9
通讯作者：
Del Greco, Maria
中科院分区：
文献类型：
--
作者：
Lachlan, Kenneth A.;Spence, Patric R.;Del Greco, Maria
目前的手稿探讨了Twitter的使用和内容在危机前阶段的一个重大天气事件在东北部。对登陆前收集的推文进行的多层次内容分析表明，应急管理机构在很大程度上没有充分利用这一媒介，而且在沿着本地化标签搜索时，更容易找到可采取行动的信息。研究结果进行了讨论的危机和应急风险沟通（CERC）模型的危机管理和应急管理机构的影响。爱思唯尔有限公司出版
The current manuscript explores Twitter use and content in the precrisis stages of a major weather event in the northeast. A multi-level content analysis of tweets collected in the lead up to landfall suggests that emergency management agencies largely underutilized the medium, and that actionable information was easier to find when searching along localized hashtags. The findings are discussed in terms of the Crisis and Emergency Risk Communication (CERC) model of crisis management and implications for emergency management agencies. Published by Elsevier Ltd.