MODIFICATION OF RESIDENTS BEHAVIOR BY PRECEPTOR FEEDBACK OF PATIENT SATISFACTION
MODIFICATION OF RESIDENTS BEHAVIOR BY PRECEPTOR FEEDBACK OF PATIENT SATISFACTION
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DOI：
10.1007/bf02596425
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发表时间：
1986-11-01
影响因子：
5.7
通讯作者：
BARRETT, PA
中科院分区：
文献类型：
--
作者：
COPE, DW;LINN, LS;BARRETT, PA
作者测试了感知者反馈给住院医生的病人对护理艺术和技术质量的评分对住院医生后续表现的影响。新的门诊病人被要求完成问卷调查，测量初次就诊时对医生行为的满意度。在六个月的时间里，424名患者对68名住院医生进行了评估。得分最低的住院医生被分配到反馈组或非反馈组。反馈组的住院医生分别显示了他们在每个项目上的平均得分，以及所有住院医生的得分，然后被告知医生的行为可以提高病人的满意度。在随后六个月的新患者调查中，反馈组在护理艺术、技术质量和患者总满意度方面的得分比非反馈组提高更多（p < 0.001）。
The authors tested the effect of preceptor feedback to residents of patients'' ratings of perceived art and technical quality of care on residents'' subsequent performances. New ambulatory patients were asked to complete questionnaires measuring satisfaction with physician behavior during initial encounters. Sixty-eight residents were evaluated by 424 patients over a six-month period. Continuing residents with the lowest scores were assigned to a feedback or a non-feedback group. Residents in the feedback group were individually shown their mean scores on each item, as well as scores for all residents, and were then advised of physicians'' behaviors that could increase patient satisfaction. During a subsequent six-month survey of new patients, scores in the feedback group improved more than those in the non-feedback group in art of care, technical quality, and total patient satisfaction (p < 0.001).