Service Reliability Theory and Engineering, II: Models and Examples
Service Reliability Theory and Engineering, II: Models and Examples
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服务可靠性理论与工程,II:模型和示例
DOI:
10.1080/16843703.2005.11673087
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发表时间:
2005
影响因子:
2.8
通讯作者:
M. Tortorella
中科院分区:
文献类型:
--
作者:
M. Tortorella
Abstract In Part I of this work, the primitives, concepts, terminology, and fundamental ideas of service reliability theory and engineering were developed. The purpose of this paper is to describe some mathematical models useful for service reliability engineering and to illustrate the use of these ideas by examination of some examples. The paper deals mainly with examples from the author’s experiences in the telecommunications industry. Failure modes and failure mechanisms for telecommunications services are described and some mathematical models suitable for reliability engineering for these services are reviewed. The models help with discussion of service reliability figures of merit and metrics and with the specific tasks required to design a service to be reliable.