Is there a Need for Agent-based Modelling and Simulation in Business Process Management?
Is there a Need for Agent-based Modelling and Simulation in Business Process Management?
复制标题
业务流程管理中是否需要基于代理的建模和仿真？
DOI：
10.2478/orga-2018-0019
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发表时间：
2018
期刊：
影响因子：
1.9
通讯作者：
R. Šperka
中科院分区：
文献类型：
--
作者：
Michal Halaška;R. Šperka
摘要背景和目的：基于Agent的建模和仿真（ABS）在许多领域都在发展，例如，管理、社会和计算机科学。然而，类似的趋势似乎并没有发生在业务流程管理（BPM）领域，即使模拟方法，如离散事件模拟或系统动力学是很好地建立和广泛使用。因此，在我们的论文中，我们调查的优点和缺点，基于代理的建模和仿真在BPM领域的仿真实验。设计/方法/途径：在我们的研究中，我们调查是否有必要在BPM领域的ABS与我们自己的模拟实验比较传统和ABS模型。为此，我们使用仿真框架MAREA，这是一个集成ERP系统的仿真环境。我们的模型是一个销售计算机电缆的贸易公司的复杂系统。为了验证我们的模型，我们使用自动化的过程发现技术。结果：在我们的模拟中，我们研究了资源的行为变化对公司的订单到现金流程（O2 C）的影响。模拟实验表明，即使是很小的变化也可能对过程的结果和基于这些结果的决策产生统计上的显著影响。模拟实验还表明，随机分布的波动的幸福感的影响有一个递减的趋势，越来越多的销售代表参与的过程。结论：我们的研究揭示了在业务流程建模中使用ABS的几个优点和缺点。然而，正如我们所展示的，其中许多问题在最近几年至少得到了部分解决。因此，我们相信ABS将在BPM领域得到更多的关注，类似于其他领域，例如，社会科学我们在BPM模拟中提出了一些建议，例如，在需要ABS的情况下，建立资源模型，无论是人力资源还是技术资源。
Abstract Background and Purpose: Agent-based modelling and simulation (ABS) is growing in many areas like, e.g., management, social and computer sciences. However, the similar trend does not seem to occur within the field of business process management (BPM), even though simulation approaches like discrete event simulation or system dynamics are well established and widely used. Thus, in our paper we investigate the advantages and disadvantages of agent-based modelling and simulation in the field of BPM in simulation experiments. Design/Methodology/Approach: In our research, we investigate if there is a necessity for ABS in the field of BPM with our own simulation experiments to compare traditional and ABS models. For this purpose, we use simulation framework MAREA, which is a simulation environment with integrated ERP system. Our model is a complex system of a trading company selling computer cables. For the verification of our model, we use automated process discovery techniques. Results: In our simulations, we investigated the impact of changes in resources’ behavior on the outcome of company’s order to cash process (O2C). Simulations experiments demonstrated that even small changes might have statistically significant effect on outcomes of the processes and decisions based on such outcomes. Simulation experiments also demonstrated that the impact of randomly distributed fluctuations of well-being have a diminishing tendency with the increasing number of sales representatives involved in the process. Conclusions: Our research revealed several advantages and disadvantages of using ABS in business process modelling. However, as we show, many of them were at least partially addressed in the recent years. Thus, we believe that ABS will get more attention in the field of BPM similarly to other fields like, e.g., social sciences. We suggested areas in BPM simulations, e.g., modelling of resources, be it human or technological resources, where there is a need for ABS.
零售管理实践的多智能体模拟
DOI：
--
发表时间：
2007
期刊：
--
影响因子：
--
作者：
P Siebers
通讯作者：
P Siebers