An Empirical Investigation of Management Understanding of Process Control: The Case of Quality Driven Organisations
An Empirical Investigation of Management Understanding of Process Control: The Case of Quality Driven Organisations
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管理层对过程控制理解的实证研究：质量驱动组织的案例
DOI：
10.1111/j.1468-005x.2008.00207.x
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发表时间：
2008
期刊：
影响因子：
--
通讯作者：
P. Phillips
中科院分区：
文献类型：
--
作者：
E. Soltani;Pei;P. Phillips
通过引用多案例数据，有一些证据表明，全面质量管理（TQM）的有效性可以被视为高级管理人员在实施TQM之前创建的控制机制的直接功能。更重要的是，TQM的控制工具没有被非管理人员使用，它们可以减少可变性或达到一致性；相反，他们被视为管理者用来对付他们的武器。
By drawing on multi-case data, there is some evidence to suggest that total quality management (TQM) effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non-managerial employees, with which they could reduce variability or achieve uniformity; rather, they were regarded as a weapon used by their managers against them.