Privacy Issues in the Development of a Virtual Mental Health Clinic for University Students: A Qualitative Study.
Privacy Issues in the Development of a Virtual Mental Health Clinic for University Students: A Qualitative Study.
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DOI：
10.2196/mental.4294
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发表时间：
2015-01
影响因子：
5.2
通讯作者：
Griffiths KM
中科院分区：
文献类型：
--
作者：
Gulliver A;Bennett K;Bennett A;Farrer LM;Reynolds J;Griffiths KM
越来越需要为大学生开发在线服务，以补充现有服务并有效地解决学生心理健康问题。之前对在线干预的发展和可接受性进行的研究表明，隐私等问题严重影响用户参与这些服务的意愿。以大学为基础的在线虚拟心理健康诊所的开发为背景，探讨大学生对使用在线心理健康服务相关隐私问题的看法。数据收集分为两个阶段。第一阶段包括四个1.5小时的焦点小组，由大学生(n=19；女性10，男性9，平均年龄21.6岁)组成，以确定他们对虚拟诊所的看法，包括隐私问题。第二阶段包括对大学生(n=6；3男，3女，平均年龄=21.2岁)进行三次1小时的原型测试，使用参与式设计方法开发和完善虚拟诊所的服务模式，并在此背景下确定学生对隐私的看法。学生们就大学虚拟诊所的发展提出了一些与隐私有关的问题。主要主题包括他们愿意提供的个人信息的类型(最低限度的信息和可选的精神健康数据)，对大学可能访问他们的个人数据的担忧，与注册服务相关的被认为是耻辱的问题，以及与虚拟诊所内包含的在线论坛有关的隐私和匿名性问题。如果学生信任服务的隐私和安全性，他们会更放心地提供个人信息并参与虚拟诊所的活动。这项研究的意义包括以灵活的方式建立诊所，以适应用户的偏好。
There is a growing need to develop online services for university students with the capacity to complement existing services and efficiently address student mental health problems. Previous research examining the development and acceptability of online interventions has revealed that issues such as privacy critically impact user willingness to engage with these services. To explore university student perspectives on privacy issues related to using an online mental health service within the context of the development of an online, university-based virtual mental health clinic. There were two stages of data collection. The first stage consisted of four 1.5-hour focus groups conducted with university students (n=19; 10 female, 9 male, mean age = 21.6 years) to determine their ideas about the virtual clinic including privacy issues. The second stage comprised three 1-hour prototype testing sessions conducted with university students (n=6; 3 male, 3 female, mean age = 21.2 years) using participatory design methods to develop and refine a service model for the virtual clinic and determine student views on privacy within this context. The students raised a number of issues related to privacy in relation to the development of the university virtual clinic. Major topics included the types of personal information they would be willing to provide (minimal information and optional mental health data), concern about potential access to their personal data by the university, the perceived stigma associated with registering for the service, and privacy and anonymity concerns related to online forums contained within the virtual clinic. Students would be more comfortable providing personal information and engaging with the virtual clinic if they trust the privacy and security of the service. Implications of this study include building the clinic in a flexible way to accommodate user preferences.