Robovie as a Mascot: A Qualitative Study for Long-Term Presence of Robots in a Shopping Mall
Robovie as a Mascot: A Qualitative Study for Long-Term Presence of Robots in a Shopping Mall
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Robovie 作为吉祥物：对机器人在购物中心长期存在的定性研究
DOI：
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发表时间：
2015
影响因子：
4.7
通讯作者：
T. Kanda
中科院分区：
文献类型：
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作者：
A. Sabelli;T. Kanda
本文报告了对日本当地购物中心的社交机器人的定性研究，探讨了游客如何互动、理解和接受它。在我们进行研究的购物中心，人形机器人Robovie已经进行了3年的测试。基于这种长期接触社交机器人的背景，我们对商场的参观者进行了短期的采访和观察。我们通过扎根理论方法分析了获得的定性数据，并确定了四个共同趋势：（1）机器人与其位置的关联； (2) 为机器人分配未来的角色； (3) 将其视为儿童的一种娱乐形式，即吉祥物； (4) 自主感知与机器人的工作方式无关。人们可能会期望人们自动将机器人视为一种实用工具，但相反，他们倾向于认为它是一个合适的吉祥物。
This paper, which reports a qualitative study on a social robot in a local shopping mall in Japan, explores how visitors interacted, understood, and accepted it. In the shopping mall where we conducted our study, Robovie, a humanoid robot, has been tested for 3 years. Based on this context of long-term exposure to a social robot, we conducted short-term interviews and observations with the visitors to the mall. We analyzed the obtained qualitative data by a grounded-theory approach and identified four common trends: (1) association of the robot with its location; (2) assigning of future roles to the robot; (3) perceiving it as a form of entertainment for children, i.e., as a mascot; and (4) perception of autonomy is independent of how the robot works. One might expect people to automatically see the robot as a utility, but instead they tended to consider it a suitable mascot.