Can I Talk to You about Your Social Needs? Understanding Preference for Conversational User Interface in Health
Can I Talk to You about Your Social Needs? Understanding Preference for Conversational User Interface in Health
复制标题
我可以和您谈谈您的社交需求吗？
DOI：
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发表时间：
2021
期刊：
影响因子：
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通讯作者：
A. Hartzler
中科院分区：
文献类型：
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作者：
Rafal Kocielnik;Raina Langevin;James S. George;Shota Akenaga;Amelia Wang;Darwin P. Jones;Alexander Argyle;C. Fockele;Layla Anderson;Dennis T. Hsieh;Kabir Yadav;H. Duber;Gary Hsieh;A. Hartzler
对话式用户界面（CUI）因其能够吸引患者并支持临床工作流程而越来越多地用于健康应用程序。然而，最近的评论表明，我们对CUI性能和用户偏好的了解仍然不足。这项工作研究的因素，解释人们的偏好从事社会需求筛选CUI在临床背景下与41急诊科访客。我们表明，人们的健康素养低，对情感互动（AEI）的态度高，更喜欢通过CUI回答问题，而不是基于形式的调查。具体而言，健康素养低的参与者欣赏CUI提供的更好的可理解性，而AEI高的参与者欣赏通过对话互动提供的更高的参与度。我们的工作促进了对CUI在健康环境及其他环境中为不同用户群体带来的好处的理解。
Conversational User Interfaces (CUI) are becoming increasingly utilized in Health applications due to their ability to engage patients and support clinical workflows. Yet recent reviews show that our understanding of CUI performance and user preferences towards them is still lacking. This work examines factors that explain people’s preference for engaging with a social needs screening CUI in a clinical context with 41 emergency department visitors. We demonstrate that people with low health literacy and high attitude towards emotional interaction (AEI) prefer responding to questions via CUI rather than a form-based survey. Specifically, participants with low health literacy appreciate the improved understandability offered by the CUI, whereas participants with high AEI appreciate the added level of engagement offered through conversational interactions. Our work advances the understanding of the benefits of CUI for different user groups in health contexts and beyond.
DOI：
10.1080/10447318.2020.1841438
发表时间：
2020-11-09
影响因子：
4.7
作者：
Chaves, Ana Paula;Gerosa, Marco Aurelio
通讯作者：
Gerosa, Marco Aurelio