Factors constraining household willingness to pay for piped water tariffs: the case of Ekiti State, Nigeria
Factors constraining household willingness to pay for piped water tariffs: the case of Ekiti State, Nigeria
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限制家庭支付管道水费意愿的因素：以尼日利亚埃基蒂州为例
作者：
O. Adeoti;B. Fati
尼日利亚公共水务公司面临的主要问题之一是如何实现有效的管道水费收入征收。因此，本研究以埃基蒂州为个案研究，旨在确定尼日利亚限制家庭支付管道水费意愿的主要因素，以及可能有助于从管道水客的角度改善这种情况的干预措施。通过有代表性的抽样过程，使用了一项经过测试的调查。研究结果与来自相关文献和法律文件的额外数据进行了核对。调查结果显示，在尼日利亚所研究的案例中，政治承诺、其他水源的可用性、不承认饮用水是一项人权、征收水费收入的方法不充分以及对投诉的反应不佳是制约家庭支付管道水费意愿的主要因素。建议的主要可能的干预措施可能有助于改善这种情况，包括安装水表、设立客户协商论坛，以及建立改善的客户关系。为了提高效率，尼日利亚的公共水务公司将这些因素纳入管道供水决策和政策措施至关重要。
One of the major problems confronting public water utilities in Nigeria is how to realise effective piped water tariff revenues collection. This study was therefore conducted to identify the major factors constraining household willingness to pay for piped water tariffs in Nigeria, using Ekiti State as a case study, and possible interventions which might help to improve the situation from the perspective of piped water customers. A tested survey has been used through a representative sampling process. The research findings were checked with additional data from relevant literature and legal documents. Findings revealed that political promise, availability of other water sources, lack of recognition of drinking water as a human right, inadequate method of collecting tariff revenues, and poor response to complaints were the major factors constraining household willingness to pay for piped water tariffs in the studied case in Nigeria. The suggested major possible interventions which might help to improve the situation include the installation of water meters, instituting a customer consultative forum, as well as putting in place improved customer relations. To be effective, it is crucial that public water utilities in Nigeria incorporate these factors into piped water supply decision-making and policy measures.