Does the contingency of agents' nonverbal feedback affect users' social anxiety?
Does the contingency of agents' nonverbal feedback affect users' social anxiety?
复制标题
座席非语言反馈的偶然性是否会影响用户的社交焦虑？
DOI：
10.1145/1402383.1402405
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发表时间：
2008
影响因子：
--
通讯作者：
J. Watt
中科院分区：
文献类型：
--
作者：
Sin;J. Gratch;Ning Wang;J. Watt
我们探讨了用户的社交焦虑和一个代理（也被称为虚拟人）的互动保真度之间的关系，特别是解决代理的非语言反馈的偶然性是否影响用户的社交焦虑和他们对互动伙伴的融洽感、表现或判断之间的关系。这个主题在四种实验条件下进行了检验，参与者与三种不同类型的代理人和一个真人进行了互动。这三种类型的代理包括非偶然代理、响应代理（与非偶然代理相反）和中介代理（由真人控制）。结果表明，社交焦虑程度较高的人如果经历了非偶然代理的不及时反馈，他们的融洽感会降低，表现会更差，而且会感到更尴尬。研究结果还显示，焦虑程度更高的人更不相信真人作为他们的互动伙伴。我们讨论了人类受试者的社交焦虑与代理人的互动忠诚度之间的关系对社交技能训练和治疗虚拟人物设计的影响。
We explored the association between users' social anxiety and the interactional fidelity of an agent (also referred to as a virtual human), specifically addressing whether the contingency of agents' nonverbal feedback affects the relationship between users' social anxiety and their feelings of rapport, performance, or judgment on interaction partners. This subject was examined across four experimental conditions where participants interacted with three different types of agents and a real human. The three types of agents included the Non-Contingent Agent, the Responsive Agent (opposite to the Non-Contingent Agent), and the Mediated Agent (controlled by a real human). The results indicated that people having greater social anxiety would feel less rapport and show worse performance while feeling more embarrassment if they experience the untimely feedback of the Non-Contingent Agent. The results also showed people having more anxiety would trust real humans less as their interaction partners. We discuss the implication of this relationship between social anxiety in a human subject and the interactional fidelity of an agent on the design of virtual characters for social skills training and therapy.