Using schematic scenarios to understand user needs
Using schematic scenarios to understand user needs
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使用示意性场景来了解用户需求
DOI：
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发表时间：
1995
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通讯作者：
C. Potts
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文献类型：
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作者：
C. Potts
场景是用户和提议的 Tstem 之间交互的叙述性描述。场景的具体性有助于用户和设计师对所提议的系统的功能达成共识~；但具体性会导致系统出现无限数量的场景。为了帮助设计师开发一组有限的显着场景，我们提出了一个类似于故事图式的图式。就像石头一样。场景中有具有目标的主角。他们从已经到位的背景信息开始，thqv 有一个让他们有趣或测试 rerrder 理解的观点。场景模式提供了一个结构框架，用于构建具有此类目的信息槽的场景。场景源自对系统和用户目标以及阻碍这些目标的潜在障碍的描述。在本文中，我们描述了场景模式和导出一组显着场景的方法。我们将说明如何使用这些场景来分析多用户 oflee 应用程序的用户需求。
Scenan’os are narrative descriptions of interactions between users and proposed Tstems. The concreteness qf scenan’os helps users and designers develop a shared understanding of the proposed .ystem ‘s jiinctionali~; but concreteness leads to a potentially unbounded number of scenan’os for a system. To help designers develop a limited set of salient scenarios, we propose a schema similar to story schemata. Like ston’es. scenarios have protagonists with goals. they start with background information already in place, and thqv have a point that makes them interesting or tests the rerrder’s understanding. The scenario schema provides a structuml fmmework for den’ving scenan’os with slots for such teleological information. Scenarios are derived from a description of the vstem’s and the user’s goals, and the potential obstacles that block those goals. In this paper, we describe the scenario schema and a method for deriving a set of’ salient scenarios. We illustrate how these scenarios can be used in the analysis of user needs for a multi-user oflee application.